All titles are shipped on the same day for orders received before 3:00pm Melbourne time, and the next day for all orders received after 3:00pm.
Items are shipped with choice of Australia Post and Australia Post Express.
For International customers, we use Australia Post Air Mail. Please allow 10 – 14 working days for delivery.
What is your returns policy for online orders?
We will happily exchange or refund for any misbound or misprinted book. BookPOD are unable to refund freight or shipping charges. We take all necessary measures for the books to be carefully packaged, but cannot be held responsible for damages occurred during freight or shipping. To return a book you must first Contact Us and we will give you instructions on how best to return your order.
How can I pay for my online order?
All prices are displayed in Australian Dollars. All other currencies displayed on the checkout page are for your convenience only, and are not the actual costs as exchange rates may vary. You can pay by credit card, money order, cheque or by using a BookPOD gift voucher. Further information on payment methods can be found below:
We accept payment with the following credit cards:
During the checkout process simply choose to pay with a credit card and you will be directed to enter your card details. We automatically delete your credit card details when your order is processed.
We accept payment by money order. During the checkout process simply choose to pay with a money order. After you place your order, we will email you the address to which you should post your money order and correct order value. When you post your order to us please ensure that you write your BookPOD order number and your name on the back of the slip.
We also accept payment by personal cheque. During the checkout process simply choose the pay by cheque. International customers wish to pay by cheque must draw a bank draft payable in Australian dollars. The bank draft must be drawn on a bank that has a reciprocal agreement with an Australian bank. After you place your order, we will email you the address to which you should post your cheque and correct order value. When you post your cheque to us please ensure that you write your BookPOD order number and your name on the back of the slip. All cheques should be made out to “BookPOD”.
How secure is the checkout?
Our website supports Secure Socket Layers (SSL) of 128 bit and greater.
We will never pass on or sell your personal information to third parties. We recognise that your personal information is important to you and that are concerned with its collection, use and disclosure. We collect general statistical and demographic information, including times of access, browser types, Internet addresses of referring pages, and pages visited most often. When you visit benjaminscrafts.com.au we also recognize your domain name (e.g. aol.com or interport.net), but not your e–mail address. The only time you will be contacted will be via email or phone regarding your order, or if you sign-up to our monthly newsletter.